Terms of Service

1. About LuvBids

LuvBids is an independent administrative schedule preference and monthly bid support service for flight attendants. LuvBids is not affiliated with, endorsed by, or sponsored by Southwest Airlines or any other airline.

2. Administrative Support Only

LuvBids provides administrative bid support only. We do not provide employment, legal, financial, union, or airline policy advice. For those matters, please consult your employer, union representative, or a qualified professional.

3. No Guarantees

We do not guarantee any specific schedule, line, trip, award, seniority outcome, reserve outcome, buddy bid result, job share result, or any other bidding outcome. Bid awards are determined entirely by your airline and its bidding system.

4. Your Responsibilities

You are responsible for submitting accurate, complete, and up-to-date information, including your employee details, base, seniority, preferences, and any restrictions. Your most recent entry through the required applicable bid submissions — including your Primary Bid, Secondary Bid, Forever Bid, backup preferences, add-on requests, and current-month updates — is the source of truth that LuvBids relies on to prepare your bid support.

Changes communicated by text, email, direct message, voicemail, or verbal conversation may not be honored unless they are submitted through the required applicable bid submission. This protects both you and us from miscommunication.

5. Reminders

Any reminders, including email reminders and any SMS reminders if enabled, are a courtesy only. You remain responsible for knowing your airline's bidding deadlines and submitting your bids on time. LuvBids is not responsible for missed deadlines due to undelivered, delayed, blocked, filtered, or failed reminders.

6. Capacity and Waitlist

LuvBids may limit the number of active clients so each bid receives careful attention. Creating an account or joining the waitlist does not guarantee active service. Service begins only after payment is completed and your account is activated by LuvBids.

7. Billing, Cancellation, and Refunds

Pricing is listed on the Pricing page. New clients begin with a Fit Period of $35/month for the first three months, then continue at the then-current standard monthly rate unless cancelled.

You may cancel a recurring subscription at any time before your next billing cycle. Completed, service-based monthly bid support is generally non-refundable, because the work has already been performed on your behalf.

8. Account Security

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us promptly at support@luvbids.com if you suspect unauthorized access to your account.

9. Acceptable Use

You agree not to use LuvBids to:

• submit false, misleading, or fraudulent information,
• impersonate another person or misrepresent your employment,
• abuse, harass, or threaten LuvBids staff or other users,
• interfere with, probe, or attempt to compromise the security or integrity of the service,
• access the service through unauthorized means or automated scraping, or
• use the service for any unlawful purpose.

10. Age Requirement

You must be at least 18 years old to create an account or use LuvBids.

11. Third-Party Platforms

LuvBids relies on third-party systems to operate, including payment processors, email and SMS providers, hosting and infrastructure providers, and airline-operated systems or tools. LuvBids is not responsible for outages, changes, downtime, errors, delays, or restrictions caused by any third-party system outside our control.

12. Service Discontinuation

LuvBids may cancel, pause, or discontinue service, at our discretion, if a client:

• is not a good fit for the service,
• violates these Terms,
• abuses communication channels or staff,
• submits unclear, incomplete, or misleading information, or
• does not use the required applicable bid submissions to submit preferences or changes.

If we discontinue service, we will communicate clearly and, where appropriate, prorate or refund any unused portion of a current billing cycle at our discretion.

13. Limitation of Liability

To the maximum extent allowed by law, LuvBids is not liable for lost wages, missed trips, undesired schedules, or any other indirect or consequential damages arising from bidding outcomes or use of the service.

14. Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-laws principles. You agree that any disputes arising out of or relating to these Terms or your use of LuvBids will be brought in the state or federal courts located in Arizona.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated through the service or by email. Continued use of LuvBids after changes take effect means you accept the updated Terms.

16. Contact

For privacy, billing, cancellation, or account questions, active subscribers should email support@luvbids.com. If you are new to LuvBids or have questions before signing up, email bids@luvbids.com.