Privacy Policy

1. Information We Collect

To provide the service, we collect:

• Basic account information, such as name, email, and authentication credentials managed through our authentication provider.
• Contact details (phone number, preferred contact method).
• Employment-related scheduling details you submit (employee number, base, seniority, position, bidding preferences, buddy or job share information, time-off requests, and similar).
• Information from your required applicable bid submissions, including your Primary Bid, Secondary Bid, Forever Bid, backup preferences, add-on requests, and current-month updates.
• Notification preferences, including email reminder preferences and, if enabled, SMS reminder preferences, along with delivery logs where applicable (such as sent, delivered, failed, or bounced status) to help us troubleshoot communication issues.
• Payment status (whether your subscription is active, trial, or cancelled). Payment card details are handled by our payment processors, not stored by LuvBids.
• Submission data and timestamps, so we know which submission is current.
• Basic usage and device data needed to operate and secure the service.

Standard monthly bid support does not require LuvBids to request or store your airline login passwords. If a future service ever requires additional account access, we will disclose that separately and request your consent before collecting it.

2. How We Use Your Information

• To prepare and submit your monthly bid support based on your required applicable bid submissions (Primary Bid, Secondary Bid, Forever Bid, backup preferences, add-on requests, and current-month updates).
• To communicate with you about your account, bids, and service updates.
• To send reminders and notifications based on your stated preferences.
• To process payments and manage subscriptions.
• To improve and secure the service.

3. Source of Truth

The information you submit through the required applicable bid submissions is the source of truth used to provide your bid support. Changes communicated by text, email, DM, or verbal conversation may not be honored unless they are submitted through the required submission.

4. Third-Party Service Providers

We use trusted third-party tools to operate LuvBids. These providers process data on our behalf and only as needed to deliver the service. They may include:

• Supabase (database, authentication, and storage)
• Stripe (payment processing)
• Resend and other email providers (transactional email)
• Messaging/SMS providers, if configured
• Hosting and infrastructure providers
• Analytics and security tools, where applicable

5. We Do Not Sell Your Information

LuvBids does not sell your personal information. We do not share your data for third-party advertising.

6. Data Retention

We keep your information for as long as your account is active and as needed to provide the service. You may request deletion of your account and associated data by emailing us. Some records may be retained as required for legal, tax, or fraud prevention purposes.

7. Security

We use reasonable technical and organizational measures to protect your information. No system is 100% secure, but we work to keep your data safe and limit access to what is necessary to operate the service.

8. Your Choices

You can update your information at any time through your required applicable bid submissions, change your notification preferences, cancel a recurring subscription before the next billing cycle, or request deletion of your account by contacting us.

9. Contact

For privacy, billing, cancellation, or account questions, active subscribers should email support@luvbids.com. If you are new to LuvBids or have questions before signing up, email bids@luvbids.com.